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Nicolas, Senior Bilingual UX Researcher at Bixal: Advize Career Interview

A senior bilingual UX researcher at Bixal, Nicolas, crafts research strategies, conducts studies in English and Spanish, and delivers insightful reports impacting federal government services.

A typical day blends stakeholder meetings with independent research leveraging a West Coast location, often engaging the large Spanish-speaking community.

Success requires a diverse methodological skillset, strong storytelling, and genuine empathy.

While the work offers the rewarding experience of directly connecting with research participants and avoiding extensive academic publication processes, navigating government regulations presents a unique challenge.

The role's most fulfilling aspect is the opportunity to learn from diverse individuals, fueled by curiosity and adaptability.

Entering the field, internships and volunteer opportunities with organizations like Tech Fleet or Code for America are suggested.

A crucial career lesson highlighted is prioritizing passion and aligning career choices with personal values over immediate financial gain, a lesson particularly relevant given their experience as a first-generation college student.

Undergraduate preparation, Nicolas suggests, benefits from a meaningful major, diverse experiences, strong mentorship, and actively developing skills in a chosen field.

Advizer Information

Name

Job Title

Company

Undergrad

Grad Programs

Majors

Industries

Job Functions

Traits

Nicolas Doyle

Senior Bilingual UX Researcher

Bixal

Bowling Green State University

University of Southern California - Masters in Teaching English to Speakers of Other Languages | Pennsylvania State University - Ph.D. in Applied Linguistics

Spanish & Other Languages

Technology

Product / Service / Software Development and Management

Pell Grant Recipient, Took Out Loans, Worked 20+ Hours in School, LGBTQ

Watch all of this Advizer's videos below

Career Path Of A Senior Bilingual UX Researcher At Bixal

Nicolas, a Senior Bilingual UX Researcher at Bixal, defines research strategy, conducts studies ("interviewing people or observing people interact"), and creates insightful reports—all while working in both English and Spanish to better connect with diverse audiences and improve access to federal government services. This bilingual aspect is a key component of the role, requiring adaptation of research methods to best suit the specific audience.

Main Responsibilities of a Senior Bilingual UX Researcher at Bixal

A senior bilingual UX researcher's day varies depending on the project phase; it often involves morning meetings with stakeholders ("product owners, product managers, designers, content writers") followed by focused individual work, leveraging the researcher's West Coast location to conduct both online and in-person research, particularly within the large Spanish-speaking community of Southern California.

A Day in the Life of a Senior Bilingual UX Researcher at Bixal

A senior bilingual UX researcher at Bixal highlighted "a wide repertoire of research methods" as a crucial technical skill, but also emphasized softer skills like storytelling—"the ability to create a compelling story out of sometimes a giant mess of data"—and empathy—"the ability to genuinely listen to what the people that you're doing research with are saying"—as equally vital for success in the field. Academic presentation experience directly translates into the role's presentation demands, underscoring the importance of adaptability and continuous learning.

Most Important Skills for a Senior Bilingual UX Researcher at Bixal

Nicolas, a Senior Bilingual UX Researcher, appreciates that the current role lets Nicolas focus on "sitting down with people, learning their experience," a favorite aspect of prior academic research, without the less-enjoyable publication process. The work still involves written reports, but the level of revision is significantly reduced compared to peer-reviewed publications.

Challenges of Being a Senior Bilingual UX Researcher at Bixal

Nicolas's work as a Senior Bilingual UX Researcher involves navigating "a lot of red tape and regulations" inherent in consulting for federal government projects, which sometimes slows the pace compared to Nicolas's expectations transitioning from academia. This regulatory environment, while necessary for ethical compliance, presents a significant challenge in balancing speed and adherence to governmental processes.

Biggest Challenges Faced By A Senior Bilingual UX Researcher At Bixal

Nicolas's greatest enjoyment as a Senior Bilingual UX Researcher stems from "carrying out research with people," a passion rooted in their undergraduate studies and a belief that language opens "a whole world of experience and stories." This resonates deeply with the role, as designing research studies allows Nicolas to gain new perspectives through interactions with diverse individuals.

Favorite Parts of Working in the User Experience Industry as a Senior Bilingual UX Researcher

To thrive in UX research, adaptability is "critical," requiring a balance between planning and the willingness to improvise, while curiosity fuels a constant questioning of assumptions and drives research design. Empathy is also key, emphasizing active listening and authentic dialogue over self-serving conversation.

What Type Of Person Thrives In UX Research According To A Senior Bilingual UX Researcher At Bixal

Even at a senior level, Nicolas learned that "you don't need to know everything or solve everything on your own," a valuable lesson combating imposter syndrome despite possessing a PhD. This experience highlights the importance of collaboration and seeking help, contrary to initial assumptions about self-sufficiency at a senior position.

What a Senior Bilingual UX Researcher at Bixal Wishes They Had Known Before Entering the UX Research Industry

Nicolas, a Senior Bilingual UX Researcher, suggests that undergraduate students interested in UX research explore "plenty of internships" offered by companies or organizations like Tech Fleet. Alternatively, he highlights the value of volunteer opportunities, such as with Code for America, describing this route as providing "direct experience in a UX project" to bolster a resume and interview skills.

Entry-Level Positions For Aspiring Bilingual UX Researchers

Nicolas's most significant career lesson is "trusting yourself," aligning career choices with personal values, even if it means foregoing a potentially higher-paying job; this principle guided their path from academia to a fulfilling role in government consulting, emphasizing the importance of finding a position that fosters passion and long-term success. The advice is to avoid taking the first job offer and instead prioritize a role that aligns with what one finds "meaningful and passionate about."

College Experiences Helped a Senior Bilingual UX Researcher at Bixal Succeed

Nicolas's most significant career lesson is "trusting yourself," aligning career choices with personal values, even if it means foregoing a potentially higher-paying job. This principle guided their academic choices and subsequent transition from academia into government consulting UX research, emphasizing the importance of finding a role that fosters passion and long-term fulfillment rather than solely focusing on immediate financial gain.

How Identity Has Influenced a Senior Bilingual UX Researcher's Career at Bixal

Nicolas's undergraduate success stemmed from a combination of factors: choosing a "meaningful and motivating" major, actively seeking diverse experiences such as studying abroad and working in Residence Life ("that gave me really great management experience"), and cultivating strong mentor relationships and supportive friendships that aided in navigating career transitions. These combined efforts, along with developing skills in their field of passion, laid a solid foundation for their current role as a Senior Bilingual UX Researcher.

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