Career Path Of A Senior Bilingual UX Researcher At Bixal
Nicolas, a Senior Bilingual UX Researcher at Bixal, defines research strategy, conducts studies ("interviewing people or observing people interact"), and creates insightful reports—all while working in both English and Spanish to better connect with diverse audiences and improve access to federal government services. This bilingual aspect is a key component of the role, requiring adaptation of research methods to best suit the specific audience.
UX Research, User Experience, Bilingual Skills, Federal Government, Data Analysis
Advizer Information
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Undergrad
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Nicolas Doyle
Senior Bilingual UX Researcher
Bixal
Bowling Green State University
University of Southern California - Masters in Teaching English to Speakers of Other Languages | Pennsylvania State University - Ph.D. in Applied Linguistics
Spanish & Other Languages
Technology
Product / Service / Software Development and Management
Pell Grant Recipient, Took Out Loans, Worked 20+ Hours in School, LGBTQ
Video Highlights
1. Nicolas' main responsibilities include defining research strategy, conducting studies (interviews, observations), and creating insightful reports (written documents or presentations) to improve user experience with government services.
2. His work is bilingual (English and Spanish), highlighting the importance of cultural competency in UX research.
3. He collaborates with various professionals (product managers, designers, content writers, data analysts) showcasing the interdisciplinary nature of UX research.
Transcript
What are your main responsibilities within your current role?
As a senior researcher, one of my main tasks is defining the overall research strategy. This strategy informs the design and development of digital tools and products to help the public better access federal government services.
I work with product managers, designers, content writers, and data analysts. Together, we identify research needs, problems that need solving, or questions about the end user.
My work involves planning and conducting specific studies. This can include interviewing people or observing them interact with government websites. I look for issues or trouble spots they encounter.
I then collect and work with the data from these activities. I highlight important findings and create an insights report. This report might be a written document or a PowerPoint presentation.
Another significant part of my work is that it's bilingual. I do pretty much everything in both English and Spanish. Sometimes I make adjustments to better connect with a particular audience. That's my main responsibility in a nutshell.