What Type Of Person Thrives In The Retail Industry According To A Laduree Customer Experience Coordinator
Taylor believes those who thrive in the sales and customer experience industry at Laduree are "really willing to talk to people" and driven to communicate effectively, both on the phone and in person. According to Taylor, success in the role comes from overcoming the fear of direct communication to create the "personable experience that everybody wants."
Communication, Confidence, Motivation, Teamwork, Networking
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Taylor Frazier
Sales and Customer Experience Coordinator
Laduree
Chapman University
Communications
Apparel, Beauty, Retail & Fashion, Food, Beverages & Alcohol
Sales and Client Management
Took Out Loans
Video Highlights
1. Successful individuals in this field are typically comfortable and driven to communicate with people, whether on the phone or in person.
2. A key aspect of thriving in this industry is overcoming the fear of initiating communication and creating personable experiences.
3. The ability to confidently engage in conversation is highly valuable for building relationships and delivering exceptional customer service.
Transcript
How would you describe people who typically thrive in this industry?
I'm definitely trying to get there. Looking at the people around me at my company, there are definitely people who are really willing to talk to others and are very driven to always talk to people, whether it's on the phone or face-to-face. They're not afraid to communicate.
That's something I really want to develop as well: just being unafraid to get people on the phone or talk to them face-to-face and have that communication. That creates the personable experience everyone wants but is sometimes afraid of for some reason.
So I would say becoming a person who isn't afraid to talk to people is a key goal. I feel like we all tend to huddle in and get nervous about doing so.
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