Favorite Parts Of Being A Sales And Customer Experience Coordinator At Laduree
Taylor enjoys the fulfilling aspect of making customers happy in the Sales and Customer Experience Coordinator role, even when initially faced with unhappy customers, and finds immense satisfaction when customers express positive feedback such as, "I had such a good experience with you," or "The party loved it." This highlights a passion for creating positive experiences and customer satisfaction within the luxury confectionery brand Laduree.
Customer Satisfaction, Customer Experience, Service, Fulfillment, Communication
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
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Traits
Taylor Frazier
Sales and Customer Experience Coordinator
Laduree
Chapman University
Communications
Apparel, Beauty, Retail & Fashion, Food, Beverages & Alcohol
Sales and Client Management
Took Out Loans
Video Highlights
1. Customer satisfaction is the most fulfilling aspect of the role.
2. The role involves turning negative customer experiences into positive ones.
3. Positive feedback from customers and their families is a key motivator.
Transcript
What do you enjoy most about being in your role?
I really love making the customer happy, even though sometimes they are not happy and it feels soul-crushing. I love being able to make people happy.
I love it when they say, "I had such a good experience with you," or "placing my order with you," or "my family loved it," or "the party loved it," or whatever. That's the most fulfilling part: making everyone happy.
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