A Day In The Life Of A Sales And Customer Experience Coordinator At Laduree
A day in the life of Laduree's Sales and Customer Experience Coordinator, Taylor, is centered around promptly responding to emails and addressing customer inquiries, order tracking, and complaints; with Laduree encompassing a restaurant, e-commerce, and global stores, sometimes "searching for the answer" takes time, but ultimately, the role involves placing orders for a variety of clients and "making people's day."
Customer Service, Order Management, Communication, Problem-Solving, Email Management
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Taylor Frazier
Sales and Customer Experience Coordinator
Laduree
Chapman University
Communications
Apparel, Beauty, Retail & Fashion, Food, Beverages & Alcohol
Sales and Client Management
Took Out Loans
Video Highlights
1. Managing customer inquiries and complaints via email, including order tracking and product information.
2. Coordinating orders for various types of clients, including corporate clients, for customized requests beyond the standard website offerings.
3. Working across multiple business areas, including the restaurant, e-commerce website, and global store locations, requiring information gathering and problem-solving.
Transcript
What does a day in the life of a sales and customer experience coordinator look like?
It's a lot of emails and answering them. I try to answer emails very quickly and I pride myself on it.
As soon as I see something going wrong, I try to address it as soon as possible. It's a lot of answering emails, customer complaints, or customer inquiries about their order status and tracking.
I also help customers with questions about the store, inquiring about our options. We have the restaurant, the e-commerce website, and stores around the world. It's a lot of things coming together.
Sometimes I have to search for an answer for 20 minutes, but I'm usually answering questions. So, it's a lot of emails.
I also place orders for customers, corporate clients, or regular customers who want something different than what's on the website. It's just a lot of answering emails, but it's fun, and I love making people's day through it.
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