Biggest Challenges Faced By A Sales And Customer Experience Coordinator At Laduree
The biggest challenge for Laduree's Sales and Customer Experience Coordinator, Taylor, is navigating problems when things go wrong with customers, despite efforts to prevent them. Taylor emphasizes the importance of "remembering like, it's not the end of the world and it's not, not everything is your fault," and focuses on finding the best solution to make the experience seamless for both the customer and themselves.
Customer Service, Problem-Solving, Resilience, Stress Management, Communication
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Taylor Frazier
Sales and Customer Experience Coordinator
Laduree
Chapman University
Communications
Apparel, Beauty, Retail & Fashion, Food, Beverages & Alcohol
Sales and Client Management
Took Out Loans
Video Highlights
1. Biggest challenge is dealing with customer issues when things go wrong, despite efforts to prevent them.
2. The role involves a personal feeling of responsibility when errors occur, requiring a shift in mindset to move forward.
3. Finding the right solution to turn a negative experience into a positive one for both the customer and oneself is key.
Transcript
What is your biggest challenge in your role?
My biggest challenge, as I've mentioned before, is definitely when things go wrong with customers. Unfortunately, it happens, and I always try my best to prevent it. I double-check everything to ensure it's perfect for our customers.
However, sometimes things don't go according to plan. When that happens, it can feel entirely like your fault, even though that's not always the case. I'd say that's my biggest challenge: remembering that it's not the end of the world and that not everything is your responsibility.
It's about moving past those feelings and focusing on finding the best solution. The goal is to still create the best possible experience for the customer, even if there was an initial issue. We want to make it as easy and seamless as possible for them, and for ourselves too.
Advizer Personal Links