A Day In The Life Of A Learning Technology Support Engineer At Amazon Robotics
As a Learning Technology Support Engineer at Amazon Robotics, Matthew's day is multifaceted, primarily revolving around addressing website errors reported from the field and implementing suggested improvements, while also managing the publication of training content produced by their team, including updates to "360 and VR experiences"; further, a significant portion of the role involves collaborating in meetings with end users and stakeholders to enhance the platform and explore potential integrations for a better end-user experience. Lately, Matthew has also been "managing a team of SDS and various analysts."
Learning Technology, Technical Support, Content Management, Stakeholder Communication, Team Leadership
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Matthew Bamonte
Learning Technology Support Engineer
Amazon Robotics
Pennsylvania College of Technology
Bloomsburg University | Major: Instructional Technology
Computer Science
Technology
Cyber Security and IT
Honors Student, Took Out Loans
Video Highlights
1. Troubleshooting and resolving errors reported from the field regarding website issues.
2. Managing the publication of learning content, including updates to 360 and VR experiences.
3. Attending meetings with end-users, stakeholders, and other interested parties to discuss platform improvements and potential integrations.
Transcript
What does a day in the life of a learning technology support engineer look like?
A typical day in my role involves one of five things. A lot of time is spent reviewing errors reported from the field about issues with the website. This also includes potential improvement suggestions from field staff and leaders.
My team manages the publication of all the content we produce. The content creators write the material, and my team controls the modalities through which it gets published. We own that process.
A typical day involves making updates to these publications. Over the last year, I've spent a significant amount of my time working on updates to our 360 and VR experiences.
More recently, I've been managing a team of SDS and various analysts. Most of my day is spent in meetings with end users, stakeholders, and other interested parties. We discuss improvements to the platform or potential integrations that could make the end-user experience easier.