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Matthew, Learning Technology Support Engineer at Amazon Robotics: Advize Career Interview

Dive into the world of learning technology with a glimpse into the career of a Learning Technology Support Engineer at Amazon Robotics!

This professional's journey began with enriching on-campus experiences, leading to a role where creation of training materials and virtual reality experiences for robot technicians is central.

Daily tasks involve problem-solving, content management, and collaboration with stakeholders to enhance user experience, all while managing a team of analysts.

Success in this position hinges on coding skills and a proactive mindset geared toward continuous learning.

This work also is rooted in the supportive environment of the team, coupled with a passion for merging coding and interactive learning experiences.

This professional finds the scalability of VR and the evolving needs of end-users to be the biggest challenges, and celebrates the ever-evolving and "cool" nature of the robotics industry.

Aspiring professionals should focus on lifelong learning and leaving ego aside, exploring entry-level positions in technical writing or simulation to get a foot in the door. A career lesson: take work critiques objectively.

Involvement and creating connections on campus is key. The most inspiring part of this journey? Overcoming communication barriers due to a speech impediment to confidently contribute to large-scale training initiatives.

This is a field where passion, technical skills, and a commitment to continuous improvement pave the way for a rewarding career shaping the future of robotics.

Advizer Information

Name

Job Title

Company

Undergrad

Grad Programs

Majors

Industries

Job Functions

Traits

Matthew Bamonte

Learning Technology Support Engineer

Amazon Robotics

Pennsylvania College of Technology

Bloomsburg University | Major: Instructional Technology

Computer Science

Technology

Cyber Security and IT

Honors Student, Took Out Loans

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Career Path of a Learning Technology Support Engineer at Amazon Robotics

Matthew's career path began with on-campus involvement during undergrad, including roles as a student activities assistant, computer lab assistant, and marketing coordinator for the Wildcat Events Board, which "helped to bring me out of my shell." After graduate studies and contract game development work, Matthew transitioned to SAP for two years and then to Amazon in 2019, primarily with the Robotics team, where responsibilities have included creating VR/360 experiences and documentation for robot technicians, while also pursuing personal game development projects in spare time.

Main Responsibilities of a Learning Technology Support Engineer at Amazon Robotics

Matthew, a Learning Technology Support Engineer at Amazon Robotics, explained that the team creates "documentation and training materials" for technicians maintaining robotic equipment in warehouses. Matthew's role involves maintaining the centralized website that houses this content, integrating it with internal tools, and contributing to the creation of media assets such as VR and 360 content.

A Day In The Life Of A Learning Technology Support Engineer At Amazon Robotics

As a Learning Technology Support Engineer at Amazon Robotics, Matthew's day is multifaceted, primarily revolving around addressing website errors reported from the field and implementing suggested improvements, while also managing the publication of training content produced by their team, including updates to "360 and VR experiences"; further, a significant portion of the role involves collaborating in meetings with end users and stakeholders to enhance the platform and explore potential integrations for a better end-user experience. Lately, Matthew has also been "managing a team of SDS and various analysts."

Most important skills for a Learning Technology Support Engineer at Amazon Robotics

For a Learning Technology Support Engineer role at Amazon Robotics, Matthew emphasizes two key categories of skills: technical and mindset. Regarding technical skills, comfort with coding in languages like "JavaScript Typescript and a smidge of HTML and CSS" and understanding how APIs work are essential, while mindset skills, including the ability to "dive deep," a "bias for action," the capacity to "disagree and commit," and prioritizing the building of trust, are crucial for navigating Amazon's dynamic environment where "things change quite often."

Favorite Parts Of Being A Learning Technology Support Engineer At Amazon Robotics

Matthew enjoys the collaborative and supportive environment of the team, appreciating the "knowledgeable and talented people" who are always willing to help. They also value the opportunity to merge a passion for both coding and learning, specifically creating "interactive experiences that help you learn something," stemming from a background in gaming and simulation coupled with a graduate degree in instructional technology.

Challenges For A Learning Technology Support Engineer At Amazon Robotics

Matthew, a Learning Technology Support Engineer at Amazon Robotics, finds the biggest challenge is realistically scaling VR and 360 initiatives to a global network given budget and logistical considerations, and also needs to ensure current platforms "still are of use" to end users given that content and accessibility needs are constantly changing in the warehouses. Staying connected to end-users while his team remains "in the background" is thus also a significant and ongoing concern.

Favorite Parts Of Working In The Robotics Industry As A Learning Technology Support Engineer

Matthew enjoys the robotics industry because "robots are cool" and always have been. Developing interactive experiences for them is even cooler, as is being on a team in a role that allows this.

What Type Of Person Thrives In The Robotics Industry, According To A Learning Technology Support Engineer At Amazon Robotics

Matthew, a Learning Technology Support Engineer at Amazon Robotics, believes those who thrive in this field are "never afraid to learn something new" and embrace being a "lifelong learner," as the industry demands continuous growth beyond formal education. Developing effective learning strategies and maintaining an open mind to new concepts are crucial for success in this ever-evolving landscape.

What a Learning Technology Support Engineer at Amazon Robotics Wishes They Had Known Before Entering the Robotics Industry

Matthew, a Learning Technology Support Engineer, wishes someone had emphasized the importance of continuous learning and humility before entering the field, stating that one should "leave your ego at the door" because it can hinder both personal and project progress.

Entry-Level Positions For Aspiring Amazon Robotics Learning Technology Support Engineers

Matthew, a Learning Technology Support Engineer at Amazon Robotics, suggests two entry-level paths: technical writing, where the ability to "write very clearly and concisely" is crucial, and simulation-related roles, especially for those with experience creating and running metrics on robotic simulations to assess efficiency and identify design improvements. These simulation skills are highly valued in the robotic space for predicting how a new product will act in the real world.

Significant Career Lesson From a Learning Technology Support Engineer at Amazon Robotics

Matthew, a Learning Technology Support Engineer at Amazon Robotics, emphasizes the importance of not taking work critiques personally, explaining that with projects impacting potentially "thousands, if not tens or hundreds of thousands" of people, feedback is often aimed at improving the project's overall impact rather than being a personal attack. The lesson is that by being "very picky about what you take personally," one can navigate challenging days more effectively and contribute to a better final product.

College Experiences That Helped a Learning Technology Support Engineer at Amazon Robotics Succeed

To set up for career success in college, Matthew emphasizes getting involved on campus to build connections, noting, "you never know what your connections could do for you in the future." Matthew also underscores the importance of being open to opportunities and leveraging professors' office hours for career advice, because "if you don't have a clear path for where you want your career to go, be open to opportunities because you never know where they could lead."

How Identity Has Influenced a Learning Technology Support Engineer's Career at Amazon Robotics

Navigating a career with a speech impediment initially created a reluctance to communicate, as there was a dislike of hearing themself stutter and a concern others felt the same. Over time, getting more involved and practicing communication diminished the mental block, making it manageable and allowing them to confidently contribute to significant projects like teaching classes and sponsoring global training updates for Amazon, proving that perseverance and comfort with the stutter are key to not letting it hold them back.

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