Most important skills for a Learning Technology Support Engineer at Amazon Robotics
For a Learning Technology Support Engineer role at Amazon Robotics, Matthew emphasizes two key categories of skills: technical and mindset. Regarding technical skills, comfort with coding in languages like "JavaScript Typescript and a smidge of HTML and CSS" and understanding how APIs work are essential, while mindset skills, including the ability to "dive deep," a "bias for action," the capacity to "disagree and commit," and prioritizing the building of trust, are crucial for navigating Amazon's dynamic environment where "things change quite often."
Software Development, Communication Skills, Adaptability, Problem Solving, Teamwork
Advizer Information
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Job Title
Company
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Matthew Bamonte
Learning Technology Support Engineer
Amazon Robotics
Pennsylvania College of Technology
Bloomsburg University | Major: Instructional Technology
Computer Science
Technology
Cyber Security and IT
Honors Student, Took Out Loans
Video Highlights
1. Technical skills: Proficiency in coding (JavaScript, TypeScript, HTML, CSS) and understanding of APIs for integration into solutions.
2. Mindset skills: Embrace Amazon's principles, including the ability to dive deep into topics, a bias for action, and the ability to disagree and commit.
3. Versatility: Adaptability to frequent changes is crucial in this role.
Transcript
What skills are most important for a job like yours?
For this, I'd say there are two categories. For technical skills, just being comfortable with coding is important. Myself, specifically for the work I do, I'm mostly in JavaScript, TypeScript, and a smidge of HTML and CSS.
Having an understanding of how APIs work and being able to work with them and integrate them into your solutions is crucial. Communication skills are also incredibly helpful.
Then there are mindset skills. At Amazon, we have our principles for how we go about our daily work lives. The biggest ones, the top four, are really the ability to dive deep on any topic.
Whether it's a topic you already know, being able to explore its intricacies and nuances to see if there's room for improvement, or if it's a new topic, you need to be able to dive deep and get yourself accustomed to it so you can speak on it.
Bias for action is a big one. Many decisions in the workplace, both at Amazon and elsewhere, benefit from having a bias for action and just doing. Most day-to-day decisions are considered two-way doors.
If you try something and it works, that's great. If it doesn't, you can always go back. Very few things are one-way doors where undoing it would be a pain. So, just having a bias for action is significant.
The ability to disagree and commit is also important. In the workplace, many people have good ideas, and sometimes those ideas conflict, especially if they overlap. If it's a two-way door decision, being able to disagree on the approach but commit to whatever the chosen approach is will get you far.
The fourth one is ultimately the ability to prioritize building trust with the people you work with, work for, and who depend on your work. All three parties need to be able to trust you, and you need to trust that they will give you honest feedback.
The biggest skill I've developed during my time at Amazon is the ability to be versatile. Things change quite often, more than you might imagine. Being comfortable with change is a skill I had to develop very quickly, and it has served me very well.