A Day In The Life Of A Reading Implementation Success Manager At Learning Ally
A day for Danielle, Manager, Reading Implementation Success at Learning Ally, involves a blend of remote work, including "data mining to see...areas I need to drive engagement," and in-person school visits offering product support and celebrating student successes with "certificates and donuts". This customer-facing role combines data analysis with direct classroom interaction, making it "extremely similar to being in the classroom".
Data Analysis, Customer Service, Problem-Solving, Communication, Education
Advizer Information
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Danielle Scott
Manager, Reading Implementation Success
Learning Ally Audiobook
Loyola Marymount university
Loyola Marymount University/ Early childhood development
Education
Education
Education
Scholarship Recipient, Pell Grant Recipient, Took Out Loans, Worked 20+ Hours in School, First Generation College Student
Video Highlights
1. Danielle works remotely, offering flexibility.
2. She provides direct instructional support and product training in schools.
3. Her role is data-driven, focusing on engagement and student success.
Transcript
What does a day in the life of your role look like?
Typically, I start the day by working from home. I work remotely, which is a major plus.
On a typical day, I'll check emails, respond to customer concerns, and troubleshoot. I help ensure students can access our products or refer them to IT or customer care for assistance.
I also do a lot of data mining to identify areas of growth and where to drive engagement.
There are days I visit schools to offer one-on-one instructional support. I also introduce our product to build awareness in schools that have purchased it through a district license and may not be aware of its full capabilities.
I also celebrate student data, which is the fun part of my job. I get to go back to schools, talk with teachers and students, and celebrate them by giving out certificates and donuts. It's a very data-driven and front-facing role.
It's extremely similar to being in the classroom, very customer-facing. I look at data to inform how I can do better.