Biggest Challenges Faced By A Senior Client Solutions Manager At FreeWheel
Amy, a Senior Client Solutions Manager, identifies the biggest challenge as managing client expectations, specifically "dealing with tough clients" and balancing their needs with product solutions and internal team capabilities. This highlights the constant need to navigate diverse personalities and conflicting demands in a client-facing role.
Project Management, Communication, Problem-Solving, Client Management, Working with Different Personalities
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Amy Chen
Sr. Client Solutions Manager
FreeWheel, a Comcast Company
University of California, Irvine & 2011
UCLA, Anderson School of Management, MBA
Marketing
Arts, Entertainment & Media
Sales and Client Management
None Applicable
Video Highlights
1. Managing client expectations and timelines effectively is crucial.
2. Balancing client needs with product solutions and internal resources is a significant challenge.
3. Adapting to different personalities and communication styles is essential for success in this role.
Transcript
What are some of the biggest challenges that come with being a Client Solutions manager?
I think it's just dealing with tough clients. For the most part, people can be pretty reasonable with their requests.
But I think sometimes I get really frustrated with people challenges. This happens when they're expecting timelines or deadlines and are unreasonable about it.
I think it's definitely transitioned over depending on who your client is. So yeah, I think that's probably the biggest challenge: just trying to appease your client while also appeasing the product solution side.
This is to make sure that the things you're building out for your clients are following the talent they need and meeting those needs. It's always the biggest challenge in every job you'll find, just working with different personalities.