Favorite Parts of Being a Lead UX Researcher at ZipRecruiter
Tianyu, a Lead UX Researcher at ZipRecruiter, most enjoys "being able to add the frontline interacting with users" to understand their needs and advocate for them within the company. This role also allows Tianyu to connect different business departments, ensuring a "seamless and more cohesive experience for users" by bridging communication gaps between teams.
User Research, Communication, Problem-Solving, Teamwork, Cross-functional Collaboration
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Tianyu Lange
Lead UX Researcher
ZipRecruiter
Wuhan University, 2013
Michigan State University, Human-Computer Interaction
Creative Writing, Journalism
Recruitment, HR & Related Professional Services, Technology
Research and Development (R&D)
International Student, Immigrant
Video Highlights
1. Direct interaction with users to understand their needs and advocate for them in business decisions.
2. Connecting various business departments to ensure cohesive user experiences by identifying collaboration points and solving user needs together.
3. Acting as a bridge between different teams to improve communication and build a seamless user experience by highlighting the interconnections of various projects and plans for the teams involved and the users they serve.
Transcript
Can you tell me what you enjoy most about being in your current role?
I enjoy being able to have frontline interaction with users. I like hearing about their stories and drilling deep into their needs and wants. Then, I can come back as their advocate to make sure whatever we do in business reflects user needs and solves their pain points.
I also like to be the connector of many business departments. When I do research, I get to see the connecting points of different things that teams are building and how they collaborate to solve user needs.
Sometimes, teams don't communicate as much or don't know what others are building or planning. I am able to connect the points for different teams to make sure we are building a seamless and more cohesive experience for users.
Advizer Personal Links
Mentor at USC Marshall Business School