A Day In The Life Of A Customer Experience Program Manager At Foodpanda
A Program Manager at Foodpanda, Suradis, manages three to four projects concurrently, starting each by analyzing metrics to identify improvement areas. The role then involves collaborating with cross-functional teams, including product, engineering, data, and marketing, to execute improvement plans and track milestones.
Project Management, Data Analysis, Teamwork, Communication, Problem-Solving
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Suradis Seemakhupt
Program Manager, Customer Experience
Foodpanda
Chulalongkorn University; graduated in 2013.
No, but I am currently attending a full-time MBA program at UCLA.
Computer Science
Technology
Sales and Client Management
International Student, Honors Student, Scholarship Recipient
Video Highlights
1. Manages 3-4 projects concurrently, varying in workload.
2. Prioritizes projects based on data analysis and team discussions.
3. Collaborates with cross-functional teams (product, engineering, data, marketing) for execution and milestone tracking.
Transcript
What does the day in the life of a program manager look like?
Sure. Everything in my role is project-based. I managed three to four projects at a time, which varied in workload.
I started the cycle by pulling metrics and data to see which areas I needed to improve first. Then, I discussed with my team and stakeholders to initiate improvement projects and plan out what we needed to do and the timeline.
I executed that plan by collaborating with cross-functional teams such as product, engineering, data, home, and marketing teams. We drove these improvements and reviewed each milestone based on the plan's schedule.