Career Path Of A Program Manager Customer Experience At Foodpanda
Suradis's career path demonstrates a progression from a computer engineering degree and a capstone project creating an "online game handling about 1000 simultaneous users," to roles in supply chain and data science at a major packaging company, then IT and data analytics consulting for a Big Four firm. This ultimately led to their current position as a Program Manager in Customer Experience at Foodpanda, showcasing a deliberate shift toward B2C tech products and a consistent focus on improving efficiency and developing impactful tools.
Career Development, Data Analysis, Project Management, Technology, Career Exploration
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Suradis Seemakhupt
Program Manager, Customer Experience
Foodpanda
Chulalongkorn University; graduated in 2013.
No, but I am currently attending a full-time MBA program at UCLA.
Computer Science
Technology
Sales and Client Management
International Student, Honors Student, Scholarship Recipient
Video Highlights
1. I worked on a Capstone project creating an online game handling about 50,000 simultaneous users like League of Legends and DOTA.
2. I developed raw material optimization tools that lower overproduction at cotton plants.
3. I created an automated fraud detection and analytics platform to decrease the number of plots
Transcript
Could you walk me through your career path, starting with your experiences in college? Please include any internships or jobs you had before your current role.
I'm currently in my second year as a full-time MBA student at UCLA Anderson. My most recent job was as a program manager in customer experience at Foodpanda, an online food ordering platform in Thailand.
I graduated with a computer engineering degree from a university in Thailand. There, I worked on a Capstone project creating an online game that handled simultaneous users, similar to League of Legends and Dota.
After graduation, I started my career in supply chain and data science at SCG, the largest paper and packaging company in Thailand. I gained a lot of experience there identifying opportunities and developing internal tools to improve efficiency. For example, I partnered with operations teams and engineers to develop raw material optimization tools that lowered overproduction at cotton plants.
Then, I wanted to explore a different industry. I later joined one of the Big Four companies, where I worked as an IT and data analytics consultant with multiple clients across various domains. I built on my tech skills, especially in risk and fraud management.
For instance, I created an automated fraud detection and analytics platform to decrease the number of fraudulent plots. Later, I wanted more exposure to B2C tech products, so I joined Foodpanda, one of the largest food delivery tech firms in Thailand.