Favorite Parts of Being a Customer Service Associate Manager at Wells Fargo
Stephen, a Customer Service Associate Manager at Wells Fargo, finds the most rewarding aspects of the role to be witnessing "a team member have a breakthrough" and observing "team members help each other," particularly given many team members' early careers at the company. These moments highlight the growth and collaboration within the department, which Stephen clearly values.
Teamwork, Mentorship, Leadership, Problem-Solving, Communication
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Stephen Renzi
Customer Service Associate Manager
Wells Fargo
Drake University 2009
N/A
Political Science, American Studies
Finance (Banking, Fintech, Investing)
Sales and Client Management
Took Out Loans
Video Highlights
1. Helping team members overcome challenges and improve their skills.
2. Witnessing team collaboration and knowledge sharing among colleagues.
3. Observing the professional growth of team members and their contributions to the company.
Transcript
What do you enjoy most about being in your current role?
One thing I enjoy most is seeing a team member have a breakthrough. This happens when they formerly didn't understand something or struggled with it. Being able to figure it out and then implement it in their regular work procedures is very rewarding.
The department I work in is typically one where many people have their first job at Wells Fargo. They may go on to do other things within the company. Seeing people excited about figuring something out is something I really enjoy.
Another thing, kind of connected to that, is seeing team members help each other. Most people on my team are individual contributors, responsible for their own jobs. However, I enjoy seeing people take time to explain a procedure to someone who didn't know it before.
It's also great when they can phrase things in a way that really connects with a customer on the phone. I always like seeing people help each other like that.
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