Biggest Challenges Faced By A Head Of Product At Postal
Shadi, Head of Product at Postal, finds the biggest challenge in their role to be the "never done" nature of product work, viewing this not as a challenge but as the "biggest opportunity". This constant iteration, fueled by real customer data, allows for continuous improvement and learning, making the work perpetually engaging despite its demanding pace.
Product Management, Data Analysis, Iteration and Improvement, Leadership, Problem-Solving
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Shadi Majzoub
Head of Product
Postal
Cal Poly
N/A
Business Management & Admin
Technology
Product / Service / Software Development and Management
First Generation College Student
Video Highlights
1. Always opportunities for improvement, work is never done. This is presented as an opportunity, not a challenge.
2. After releasing a product, the work is just beginning. There is always something to improve.
3. Real data informs product improvements. The opportunity to learn from customer usage is highlighted.
Transcript
What is your biggest challenge in your current role?
The biggest challenge is that there is no shortage of work. There's always room for improvement. I don't see it as a challenge; in fact, that's the biggest opportunity of product.
The work is never truly done. When you release something, customers have the opportunity to use it. This is when you can figure out how it will be used, if it will be leveraged properly, and if you'll get a lot of value out of it.
So, you release it, but you're not done; it's only just beginning. You have things to improve upon and real data to inform those improvements.
It can sometimes feel daunting to reach a finish line and then essentially start again. However, I think that's the best part about product. It's a challenge, and that's why we do it.