Biggest Challenges Faced by a Senior Director Information Security at CarParts.com
Phillip's biggest challenge as Senior Director of Information Security at CarParts.com is "managing expectations," both upwards with executives who want things "fast and cheap," and downwards with subordinates, requiring clear communication and adaptable planning. This highlights the inherent balancing act within a middle-management role, demanding effective communication and realistic goal-setting across different levels of the organization.
Executive/Leadership, Communication, Project Management, Problem-Solving, Overcoming Challenges
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Phillip Chang
Senior Director - Information Security
CarParts.com
Michigan State University - 2007
UCLA Anderson MBA
Communications
Automotive & Auto Parts
Cyber Security and IT
Took Out Loans, Worked 20+ Hours in School, Greek Life Member
Video Highlights
1. Managing competing expectations from executives (speed and cost) and subordinates (clear instructions and deadlines).
2. The importance of clear and timely communication in managing projects and expectations.
3. Balancing the role of a senior director as a middle management position with responsibilities to both upper and lower management.
Transcript
What is your biggest challenge in your current role?
Managing expectations is key, and that applies both upwards and downwards. A senior director is still considered middle management.
You're managing the expectations of those above you, like sea-level executives who want things done fast and cheap. You need to ensure you're delivering on your promises.
You also set expectations as things evolve or change. Similarly, when managing down, you ensure subordinates and collaborators understand what's required of them.
Clear instructions, expectations, and deadlines are crucial. If things change, prompt communication ensures you have time to adjust plans and update those above you. I'd say that's pretty critical.
Advizer Personal Links
phillipchang.com