Career Path of a Senior Program Manager at Deliverr
Nicholas's career path showcases a progression from sales and operations at Shift Technologies to leading new market launches, "launching their first market in North Carolina and... scaling up to 34 plus countries," culminating in a Senior Program Manager role at Deliverr, where they managed supply chain programs before the company's acquisition by Shopify. This trajectory highlights expertise in scaling startups and managing global supply chain operations.
Project Management, Supply Chain Management, Startups, International Business, Career Pivoting
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Nicholas Fong
Senior Program Manager
Deliverr
UC Merced, 2014
None
Economics
Technology
Strategic Management and Executive
Honors Student, Scholarship Recipient, Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Nicholas' career started with sales and operations at Shift Technology, showcasing a foundation in business and operations.
2. His experience at Lime, launching their first market and scaling globally, demonstrates expertise in market entry and global expansion strategies.
3. His roles at multiple startups, including Deliverr (acquired by Shopify), highlight adaptability and success in dynamic, fast-paced environments.
Transcript
Could you walk me through your career path, starting with your experiences in college? Any internships or jobs you had before your current role?
"Yeah, for sure. I graduated from UC Merced in 2014. My first job out of school was in sales and operations at Shift Technology. I did that for about a year, joining them shortly after their Series A funding round.
They were expanding a lot at that time. In my second year, I helped them launch markets. After that, I spent about a year at a company called Intellectsoft in an account management role. I wanted to get closer to product development and sales, working with remote developers and project managers, often based overseas.
After about a year there, I was approached by the founder of Lime to join them as their first launcher. Based on that first experience at Shift Technology, I got this opportunity to join Lime. I launched their first market in North Carolina and helped them pivot from a pedal bike sharing company to a scooter sharing company.
We went global at that point. We took that first playbook from their initial launch and built it into a launch process that helped us scale to over 34 countries and 100 markets worldwide. I also managed demand forecasts for supply chain, which connected closely to the launch schedule.
I had a brief stint at Debbie Homes after about three years. I was there for about four months, leading new market launches and expansion during the pandemic. Most recently, I was at Deliver, joining them as a program manager to launch their supply chain program. When I left, I was still managing the supply chain program, and they were just acquired by Shopify in July 2022.
My career has mostly been in startups, focusing on strategy and operations."