What a Mortgage Loan Officer at Academy Mortgage Corporation Wishes They Had Known Before Entering the Mortgage Industry
Michael, a Mortgage Loan Officer, emphasizes the critical, yet often overlooked, importance of relationship management skills in the mortgage industry, stating that the role is "more relationship management than anything else". Academy Mortgage Corporation's employee learned that strong relationship management skills are paramount to success, surpassing the importance of purely financial or accounting knowledge gained during formal education.
Relationship Management, Communication Skills, Finance, Career Development, Networking
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Michael Chi-Ukpai
Mortgage Loan Officer
Academy Mortgage Corporation, ISAOA
University of Arizona
N/A
Entrepreneurship, Accounting
Finance (Banking, Fintech, Investing), Real Estate
Sales and Client Management
Honors Student, Scholarship Recipient, Pell Grant Recipient, Immigrant
Video Highlights
1. Relationship management is crucial in this role, even more so than the financial aspects.
2. Focus on developing relationship management skills during college, as it is highly transferable to this career path.
3. Constantly improving relationship management skills is an ongoing process that requires daily effort and focus.
Transcript
What have you learned about this role that you wish someone had told you before you entered this industry?
I'm going to go back to managing others, managing relationships. A lot of times in college and undergrad, and even in grad school, you focus on the material and understanding, whether it be finance, accounting, or other subjects.
But a crucial skill you can pick up during your time in college is relationship management. This job is more about relationship management than anything else.
Sure, the numbers are involved, and other things come into play. But the lion's share is relationship management. Constantly working on improving my skills in that arena has been something I focus on every day.