Favorite Parts of Being an Enterprise Customer Success Manager at Groove
Michael enjoys the strategic nature of the Enterprise Customer Success Manager role at Groove, particularly "knowing that you have an impact on people's organization," helping customers improve sales results and acknowledging the positive impact on their processes. The most rewarding aspect is seeing customers succeed because of the support provided, "showing them how they can use the tool better and then if they get results from it, just knowing that we helped them kinda succeed with that is fun."
Strategic Thinking, Customer Impact, Sales Enablement, Problem-Solving, Communication
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
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Job Functions
Traits
Michael Gigante
Enterprise Customer Success Manager
Groove
New York University, 2017
None
Film, Media Arts, Visual Arts
Technology
Sales and Client Management
Honors Student, First Generation College Student
Video Highlights
1. Helping customers improve their sales results using Groove's tool.
2. Seeing the direct impact of improving customer processes and achieving tangible results.
3. The strategic nature of the role and its contribution to the customer's organization's success.
Transcript
What do you enjoy most about being in your current role?
I would say the thing I enjoy the most is being strategic, but also knowing that you have an impact on people's organizations. A lot of the customers I talk with really rely on us to talk them through how they're going to make more money, essentially, with the tool that we're selling.
What's great about it is that if you do that effectively and enable their sales teams well, they will get better results. As a result of that, it's great when a customer I'm talking to actually acknowledges the impact that we're making and knows that we're helping them a lot with their processes.
The thing I enjoy the most is showing them how they can use the tool better. If they get results from it, knowing that we helped them succeed with that is fun.