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Career Path Of An Enterprise Customer Success Manager At Groove
Michael's career path began with a Global Liberal Studies program at NYU, fostering a love for "chatting with people" and travel, which led to teaching English in Thailand. This experience, however, revealed a desire for a customer-facing role involving data analysis, ultimately culminating in their current position as an Enterprise Customer Success Manager at Groove, where they focus on "speaking with customers and enabling them with our software."
Communication, Data Analysis, Career Exploration, International Experience, Customer Success
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Michael Gigante
Enterprise Customer Success Manager
Groove
New York University, 2017
None
Film, Media Arts, Visual Arts
Technology
Sales and Client Management
Honors Student, First Generation College Student
Video Highlights
1. He studied in a program called Global Liberal Studies at NYU which involved studying a language and traveling to the country where that language is spoken. This developed his love for meeting people and traveling.
2. He taught English in Thailand, realizing he wasn't cut out for teaching but enjoyed interacting with people and analyzing data. This experience helped shape his future career path.
3. He worked at a tech company called G2 doing market analysis of software data and interacting with customers. This role solidified his interest in customer interaction and led to his current role as an Enterprise Customer Success Manager at Groove where he focuses on customer success and using data analysis to help customers succeed with sales software.
Transcript
Could you walk me through your career path, starting with your experiences in college? Please include any internships or jobs you had before your current role.
I went to college at New York University and studied in a program called Global Liberal Studies for the first couple of years. This program involved studying a language, taking classes centered around its history, and then traveling to the country where that language was spoken.
During my time at NYU, I took many classes in liberal studies and media and communications. Ultimately, my studies led to a couple of career paths I've really enjoyed.
First, I developed a real enjoyment of chatting with and meeting new people. Second, I developed a love for traveling. After finishing at NYU, I was able to study abroad in a couple of cool places.
I also taught English as a second language to children at a school in Thailand. While I enjoyed that experience, I realized I wasn't a great teacher. I ultimately wanted a career more focused on communicating with customers, being with people, and analyzing data.
When I returned from Thailand, I started at a tech company called G2, a software review company. There, I performed market analysis of different software data. I spoke with customers, broke down data from different software markets, and observed how the software landscape was changing.
I noticed that while I did a lot of internal data analysis, I loved talking to customers the most. This led me to my current role at Groove, where my focus is entirely on speaking with customers and enabling them to succeed with our sales software.
This summarizes my path from college to now, including the different career paths and roles I've taken.