Biggest Challenges Faced by a Consultant at Four Seasons
Kassandra, a Four Seasons Consultant, identifies a significant challenge as "teaching...when English is not their first language," despite English being a company requirement for employees. To overcome this language barrier, the company implements various solutions including "providing additional resources...so you can hear it. You can watch it. You can read it."
Communication, Language Barriers, Training and Development, Overcoming Challenges, Instructional Design
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Kassandra Rodriguez
Consultant
Four Seasons Hotels and Resorts
Texas Christian University- 2009
Southern Methodist University - Masters in Teaching and Learning
Psychology
Hospitality, Restaurants & Events
Business Strategy
Honors Student, Scholarship Recipient, Pell Grant Recipient, Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Language barriers can create challenges when training non-native English speakers.
2. Overcoming language barriers often involves providing diverse learning resources (visual, audio, written).
3. Creative training methods are used to address language differences and ensure effective communication.
Transcript
What are the biggest challenges for your role?
A lot of my role is focused on teaching, which can be difficult when working with people for whom English is not their first language. English is a requirement for my company.
I think it's important to note that a lot of their day-to-day work might not necessarily be in English. So sometimes language barriers can be an issue.
We've found ways to navigate through that, whether that's by providing additional resources with my training or supplemental materials. So you can hear it, watch it, read it, or try it yourself.
Anyway we can help combat that language barrier, I would say that's probably one of the most difficult things we have to overcome.
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