Important Skills for a Software Support Manager at an Influencer Marketing SaaS Company
Jarred, a Software Support Manager, emphasizes the importance of a broad skillset for middle management, highlighting comfort with "ambiguity" and the ability to navigate different team dynamics. Strong written communication is also crucial in a remote workforce, a skill Jarred considers "overlooked these days".
Communication, Problem-Solving, Teamwork, Leadership, Ambiguity Management
Advizer Information
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Undergrad
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Jarred Velazquez
Software Support Manager
Mi-Size Influencer Marketing SAAS Company
Worcester Polytechnic Institute
N/A (Currently at UCLA Anderson, no other Graduate degree)
Engineering - Electrical
Advertising, Communications & Marketing
Cyber Security and IT
Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Strong communication skills, especially written communication, are crucial for navigating a remote workforce and minimizing ambiguity.
2. The ability to comfortably work with ambiguity and utilize internal networks to find information is essential in middle management.
3. A broad skillset, allowing you to understand and communicate with various teams, is vital for success in this role.
Transcript
What skills are most important for a job like yours?
I would say that in this type of position, middle management specifically, you need to have quite a wide array of skills. You may not need a huge depth in any particular skill, but you need to be comfortable in many different situations. It's also important to be able to use the vernacular from different teams.
From a high level, this means being comfortable with ambiguity and understanding how to find information. Developing your internal team network is key.
Beyond that, I would say general human skills are important, especially communication, particularly written communication in the remote workforce. This is a skill that is often overlooked these days. Being able to remove a lot of ambiguity in your written communication is huge.
Finally, you need to be comfortable being around and working with others.
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