Main Responsibilities of a Software Support Manager at a High-Growth Software Startup
As a Software Support Manager at a high-growth startup, Jarred's main responsibilities include "personnel management," providing resources and guidance to a team, many of whom are early in their careers, and managing daily operations, including "escalations" and "Cross team Communications" for a 24/7 international support schedule. This role showcases Jarred's leadership and operational skills in a dynamic, fast-paced environment.
Project Management, Teamwork, Communication, Problem-Solving, Leadership
Advizer Information
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Job Title
Company
Undergrad
Grad Programs
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Jarred Velazquez
Software Support Manager
Mi-Size Influencer Marketing SAAS Company
Worcester Polytechnic Institute
N/A (Currently at UCLA Anderson, no other Graduate degree)
Engineering - Electrical
Advertising, Communications & Marketing
Cyber Security and IT
Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Manages personnel and ensures team members have adequate resources and support
2. Guides early-career professionals in the software support field
3. Handles escalations, manages team operations, and facilitates international 24/7 support scheduling and cross-team communication
Transcript
What are your main responsibilities within your current role?
I'm a support manager, kind of in middle management at a high-growth software startup. I have a wide array of responsibilities.
On a managerial level, I'm in charge of personnel, ensuring they have proper resources and support. I also help guide their early careers, as many in software support are in their first job.
From a day-to-day execution standpoint, I manage escalations and organize operations for the team. We have an international 24/7 support schedule, so handling cross-team communication during handovers is important.
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