Favorite Parts of Working in the Software Industry as a Software Support Manager
Jarred, a Software Support Manager, finds the most rewarding aspect of his industry to be the development of strong professional relationships: "you just kind of develop a network as you're working," leading to mentorship and valuable industry connections. This networking, born from "getting in front of the customer" and building empathy, is a key benefit of a career in business-to-business software support.
Networking, Customer Relationship Management, Business-to-business (B2B) Software, Mentorship, Professional Relationships
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Jarred Velazquez
Software Support Manager
Mi-Size Influencer Marketing SAAS Company
Worcester Polytechnic Institute
N/A (Currently at UCLA Anderson, no other Graduate degree)
Engineering - Electrical
Advertising, Communications & Marketing
Cyber Security and IT
Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Develop empathy for customer situations by working in customer service
2. Gain valuable experience by working in the software business to business space
3. Develop professional relationships and network with people in other companies that may become mentors or sounding boards
Transcript
What do you enjoy most about being in your industry?
I'll start with what I appreciate most about my job and the industry, and then what I think I like the most.
I think anyone in any company that sells some sort of product, which is most companies, would benefit from being in service for at least a year. This helps develop empathy for the customer's situation, whatever that may be. It might be similar if you're doing internal support, but I truly do think the most valuable thing you do is get in front of the customer.
I really appreciate that, generally speaking, what I enjoy most about this vertical and the business-to-business software space is the ability to develop relationships. These relationships can be utilized later on in your career. As a support person, you develop relationships with people at other companies.
They end up being either mentors or people to bounce ideas off of. So, it's interesting being in the business-to-business software space because you develop a network as you're working.
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