Entry-level Positions for Aspiring Software Support Managers
Jarred, a Software Support Manager, identifies "support engineer" or "product support specialist" as common entry-level roles, noting that these are often among the first positions companies fill as they "scale out their post-sale teams." The positions offer opportunities for recent graduates to gain experience in the industry.
Entry-Level Jobs, Support Engineer, Product Support, Software Support, Technical Support
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Jarred Velazquez
Software Support Manager
Mi-Size Influencer Marketing SAAS Company
Worcester Polytechnic Institute
N/A (Currently at UCLA Anderson, no other Graduate degree)
Engineering - Electrical
Advertising, Communications & Marketing
Cyber Security and IT
Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Entry-level positions in the field are readily available.
2. Support engineer and product support specialist roles are common entry points.
3. Younger companies often hire for these roles as they scale their post-sale support teams.
Transcript
What entry-level positions in this field might an undergraduate college student consider?
This one has an easier answer for this industry. I feel like the support engineer or product support manager is stereotypically an entry-level position.
These are roles you should be able to find regularly, even at younger companies. They are often some of the first hires as companies scale out their post-sale teams.
Support engineers take effort off of those doing support as a secondary job. This often happens when product managers are also handling support and realize they need to scale.
I think you'll find a lot of opportunity searching for roles like "support engineer" or "product support specialist."
Advizer Personal Links
No