Biggest Challenges Faced By A Software Support Manager At A Midsize SAAS Company
Jarred's biggest challenge as a Software Support Manager is balancing "agreeable" nature with the need to advocate for their team, finding it difficult to "take a stance and defend" their position in interdepartmental conflicts. This highlights a common struggle for managers: navigating the tension between collaboration and assertive leadership.
Communication, Problem-Solving, Teamwork, Leadership, Negotiation
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Jarred Velazquez
Software Support Manager
Mi-Size Influencer Marketing SAAS Company
Worcester Polytechnic Institute
N/A (Currently at UCLA Anderson, no other Graduate degree)
Engineering - Electrical
Advertising, Communications & Marketing
Cyber Security and IT
Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Balancing agreeableness with the need for assertive management decision-making.
2. The challenge of interdepartmental negotiations and advocating for one's team.
3. Overcoming the tendency to avoid conflict to ensure the best outcomes for the team
Transcript
What is your biggest challenge in your current role?
My biggest challenge might be more personal, stemming from my temperament. I'm a very agreeable person.
As you move into management, you sometimes need to be more assertive. You have to stand up for a particular stance or negotiate.
This is especially true for interdepartmental decisions, where I need to advocate for my team. My default is to avoid conflict, so I tend to concede.
Therefore, my biggest challenge is putting forth the effort to take a stance and defend my position, even when I know it's the right one.
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