Main Responsibilities Of An IT Manager At A Public Bay Area Biotech Company
Harold, an IT Manager, primarily focuses on "keeping the lights on" in IT operations, handling incidents and outages while also managing a team of help desk admins and backend network/server personnel. Playing the "go between", responsibilities include ensuring work is completed on time, SLAs are met, and projects stay aligned with stakeholder expectations, with the ability to step into any of their roles as needed.
IT Operations, Team Management, Project Oversight, System Administration, Incident Response
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Harold Wong
IT Manager
Public Bay Area Biotech
CUNY, NYU
NA
Computer Science
Biotechnology & Pharmaceutical
Cyber Security and IT
Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Ensuring IT systems are operational and resolving incidents.
2. Managing a team of IT professionals, including help desk, network, and server administrators.
3. Overseeing projects to ensure they align with stakeholder expectations and are completed on time.
Transcript
What are your main responsibilities within your role?
My day-to-day varies depending on which company and which hat I'm wearing. For the IT operations side, I'm keeping the lights on in the IT world. If there's an incident, an outage, or something happens, I'm responsible for that.
As a manager, I also manage the team behind that, which has many different aspects. I manage the frontliners, like the help desk admins, and the people doing the backend work, like networking and servers. I'm kind of playing that go-between role.
I make sure everyone's doing their work and check their SLAs to ensure tickets aren't dropped and people are responding in a timely manner. I also make sure the projects everyone's on are being done correctly and on time. Sometimes projects can grow legs and go in a direction that stakeholders don't want.
I'm also the middle person and fill in for them. If they are on vacation, out sick, or if something comes up, I can step into any one of their roles. I can do system administration, help people with their issues, or troubleshoot network or server issues.
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