A Day In The Life Of A Senior Member Experience Specialist At Tinder
A typical day for Gabrielle, a Senior Specialist of Member Experience at Tinder, begins with a daily stand-up to address "open issues" and upcoming meetings. The remainder of the day involves monitoring user feedback volume to identify app issues, prioritizing bugs – some with "revenue affecting" consequences such as impacting "all the users in India" – and collaborating with engineers on resolutions.
Project Management, Communication, Problem-Solving, Teamwork, Data Analysis
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Name
Job Title
Company
Undergrad
Grad Programs
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Gabrielle Cornelio
Sr. Specialist, Member Experience
Tinder
University of California, Berkeley
UCLA Anderson School of Management - MBA
Entertainment, Music & Arts, Economics
Technology
Sales and Client Management
None Applicable
Video Highlights
1. Daily stand-up meetings to discuss team updates, open issues, and upcoming meetings.
2. Monitoring user feedback volume to identify potential app issues.
3. Collaborating with engineers to prioritize and resolve bugs, including revenue-affecting and geographically-specific issues.
Transcript
What does a day in the life at Tinder and in your role look like?
The day starts with a daily stand-up with everyone on my team. Our manager, or anyone else on the team, could lead it.
Even I could lead it, giving updates to the whole team about open issues. We share what people are working on and any big meetings for the day. This catches everyone up.
It also helps us keep an eye on any other bugs happening on the app. Then, I'll look at the volume of user feedback coming in.
That's a big indicator if there's a major issue happening on the app, just by the volume of emails we might get from users. After that, I'd look at the current slate of bugs.
I'd check in with different engineers on the status of fixing those bugs. Some of these could be revenue-affecting bugs, so they're high priority.
They could be affecting all users in India, for example, which has happened before. So, there are some pretty big issues that could happen that I'd need to follow up on throughout the day.
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