Biggest Challenges Faced by a Foodservice Senior Key Account Sales Manager at PepsiCo
Chris's biggest challenge as a Foodservice Senior Key Account Sales Manager at PepsiCo is navigating external factors outside of sales control, such as "supply constraints coming from our distribution hubs" and the national "shortage...on CDL drivers." This ultimately impacts customer satisfaction, leading to negative consequences for the sales team despite their best efforts.
Overcoming Challenges, Workplace Challenges, Industry Realities, Communication, Teamwork
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
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Chris Tuzzio
Foodservice Senior Key Account Sales Manager
PepsiCo
University of Colorado Boulder
n/a
Political Science, American Studies
Consumer Packaged Goods (CPG), Food, Beverages & Alcohol
Sales and Client Management
None Applicable
Video Highlights
1. Working cross-functionally and dealing with issues outside of the sales team's control is a significant challenge.
2. Supply chain constraints, such as product shortages and CDL driver shortages, directly impact sales and customer satisfaction.
3. The inability to control external factors can lead to negative customer interactions and potential loss of business to competitors.
Transcript
What is your biggest challenge in your current role?
The biggest challenge is working cross-functionally with operations and supply chain. Many of the issues my team and I deal with are frankly out of our control.
This includes supply constraints from our distribution hubs, meaning we don't always have the products our customers need. We also face operational challenges, like the national shortage of CDL drivers.
Not having enough truck drivers means we can't get the products our sales team sells out to customers. Ultimately, this reflects poorly on us as salespeople.
We're the ones who receive angry phone calls and face customers cursing us out or threatening to go to the competition. So, the biggest challenge is unfortunately the things we can't control.
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