Entry-level Positions for Aspiring Health Tech Customer Success Managers
Avery, a Customer Success Manager, notes that entry-level roles include "customer success internships" and that many on their team began as "customer success associate[s]," highlighting diverse backgrounds emphasizing "people-focused, data-focused, [and] educational focus." Prior professional experience often leads to entry at a more senior level like "customer success manager or senior customer success manager."
Customer Success, Entry-Level Jobs, Career Switching, Data Focus, People Skills
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Avery Tinsley
Customer Success Manager
Health Tech Social Services Platform
University of California, Los Angeles 2020
Johns Hopkins MSEd
Biology & Related Sciences
Technology
Sales and Client Management
Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Customer Success internships are available for undergraduates.
2. Entry-level roles often require a focus on people, data, and education.
3. Individuals with prior professional experience may start at higher levels like Customer Success Manager or Senior Customer Success Manager.
Transcript
What entry-level positions in this field might an undergraduate college student consider?
I have seen customer success internships at my company. However, most people here started either as a customer success associate or in a completely different sector.
My previous role was very people-focused, data-focused, and education-focused. I think those three components brought diverse individuals to customer success.
That's why I like it; everyone comes from very different backgrounds. Those who have prior professional experience before trying to switch careers often start as a customer success manager or senior customer success manager.