A Day in the Life of a Director of Business Operations at Select Star
Alec's role as Director of Business Operations at Select Star involves a dynamic mix of external and internal responsibilities; a typical day might include customer calls, "showing them a demo, walking them through trial, negotiating the actual subscription," alongside internal meetings focused on onboarding new hires and strategic initiatives like sales targeting and financial modeling, reflecting the varied nature of the position.
Communication, Problem-Solving, Project Management, Sales, Customer Relations
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Alec Bialosky
Director of Business Operatins
Select Star
Tufts 2011
UCLA Anderson (MBA)
Engineering - Civil
Technology
Operations and Project Management
Video Highlights
1. A day in the life of a Director of Business Operations involves a mix of external and internal responsibilities, including customer calls (both existing and prospective), internal meetings, and strategic planning.
2. Significant time is dedicated to customer relationship management, encompassing onboarding, troubleshooting, and renewal negotiations.
3. The role also involves internal tasks such as team enablement, sales strategy (outbound targeting and sequence review), financial modeling, and pricing strategy, highlighting the diverse skillset required.
Transcript
What does a day in the life of your role look like?
It really depends on the day. I spend a lot of time talking to customers and prospects.
Today, I probably had three or four customer calls: two with existing customers helping them with onboarding or specific problems they had, or talking about renewals. I also had two calls with prospective customers, depending on where they are in their lifecycle, showing them a demo, walking them through the trial, or negotiating the subscription.
I also had some internal meetings, trying to enable some of the new hires to operate autonomously. I did some work today on sales, specifically outbound, figuring out where we should be targeting our time and effort. I reviewed some of the sequences our team is sending.
But on any given day, it could be putting together a financial model, working on our pricing package, or trying to figure out where we're going to take people out to dinner for our company offsite. It really depends on the day, which is the fun part. No two days are the same.
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