Biggest Challenges Faced By A Senior Risk Consultant At KPMG
Adita, a Senior Risk Consultant at KPMG, identifies managing client relationships as the biggest challenge in her role, citing "unpredictable" client expectations and the difficulty of consistently meeting those expectations. This involves navigating complaints, unexpected demands, and internal challenges that can lead to project delays, all while representing KPMG favorably.
Client Management, Communication, Project Management, Problem-Solving, Overcoming Challenges
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Adita Farahiyah
Senior Risk Consultant
KPMG
Bandung Institute of Technology, Indonesia & 2019
N/A
Business Management & Admin
Consulting & Related Professional Services
Consulting
International Student, Scholarship Recipient
Video Highlights
1. Managing client relationships and expectations is crucial and often unpredictable.
2. Meeting client expectations while dealing with potential complaints and unexpected demands is challenging.
3. Balancing client needs with the need to represent the consulting firm positively is important
Transcript
What is your biggest challenge in your current role?
My biggest challenge in my current role as a consultant is managing client relationships. Dealing with the internal team isn't as difficult as I expected, but clients are usually unpredictable.
We don't always know what clients expect from us as their consultants. Therefore, we need to ensure we can meet their expectations. This is especially difficult when dealing with complaints about our work.
Sometimes clients are not satisfied with our work. Other times, we face challenges during the project because the client demands more from us, or it's an internal challenge we've never encountered before. This usually results in delays.
Clients don't want delays; they want the project ended as soon as possible. So, it's about managing client expectations effectively.
As a consultant, we must ensure our clients feel satisfied. Another challenge is representing our consulting firm in a good light. These are the challenges I usually face as a consultant.