What a Sales and Customer Experience Coordinator at Laduree wishes they had known before entering the Retail industry
Taylor wishes someone had told them, entering the Sales and Customer Experience field, that "sometimes [you] wouldn't make everyone happy" and to develop "thicker skin" because customers will often blame you, even if you weren't at fault. The most important takeaway is realizing that "not everything is your fault and um, you've done your best" in the face of customer dissatisfaction.
Resilience, Industry Realities, Workplace Challenges, Honest Opinions, Customer Service
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Taylor Frazier
Sales and Customer Experience Coordinator
Laduree
Chapman University
Communications
Apparel, Beauty, Retail & Fashion, Food, Beverages & Alcohol
Sales and Client Management
Took Out Loans
Video Highlights
1. You can't always please everyone, and customers may blame you even if you're not at fault.
2. Develop thicker skin because not everything is your fault, and you've done your best.
3. Focus on trying to make the customer happy and then move on.
Transcript
What have you learned about this role that you wish someone would have told you before you entered the industry?
I don't think I realized, as a person who likes to people-please, that sometimes I wouldn't make everyone happy and I couldn't always be perfect.
When a customer doesn't see something as perfect, they're going to blame you, even if you didn't partake in the issue. I realized I wish someone had told me to have thicker skin on that front.
It's hard to feel like you did something wrong, but at the end of the day, you've done your best, and that's all you can do. You can always try to make them happy and move on.
Just understanding that not everything is your fault, and you've done your best, is probably the best advice I can think of.
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