Biggest Challenges Faced By An Account Manager At Meta
Mild's biggest challenge as a Meta Account Manager is prioritizing clients and managing their expectations, given a large portfolio of "40 to 50 clients per quarter" and the constant influx of urgent issues. This requires skillful prioritization, delegation, and understanding of client tiers to effectively manage time and address the diverse needs.
Client Management, Prioritization, Time Management, Problem-Solving, Communication
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Mild Siriwatwimol
Account Manager
Meta
National University of Singapore
UCLA Anderson
Environmental & Related Sciences
Technology
Sales and Client Management
International Student, Scholarship Recipient
Video Highlights
1. Prioritizing client needs and managing expectations is crucial in an account management role, requiring skillful time management and understanding of client tiers.
2. Account Managers handle a large number of clients simultaneously, facing numerous issues ranging from strategic to technical.
3. Successfully navigating this role involves effective delegation and prioritization to meet various client demands and deadlines effectively
Transcript
What is your biggest challenge in your current role?
My biggest challenge was prioritizing clients and managing their expectations. I was managing 40 to 50 clients per quarter, and issues constantly cropped up, whether strategic or technical.
Everyone feels their issue is the most important and urgent. As an account manager, you need to know which issues to prioritize and which to delegate.
You have to identify your tier one, tier two, and tier three clients. You also need to manage your time effectively, as there will be many tasks to handle, including helping clients file tasks.
Ultimately, I would say managing client expectations and prioritizing my time was the biggest challenge.