Biggest Challenges Faced By A Director Of Business Intelligence At Houston Rockets
Michael's biggest challenge as Director of Business Intelligence for the Houston Rockets stems from the wide range of responsibilities, requiring constant context switching between different departments and projects that often "don't have overlap," such as improving customer service operations versus finding new ticket customers. Furthermore, the role demands a shift "from the technical to the more soft skill, talking to people side," creating a complex balancing act.
Business Intelligence, Project Management, Interdepartmental Communication, Technical Skills, Soft Skills
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Michael Wing
Director of Business Intelligence
Houston Rockets
Northeastern University
Massachusetts Institute of Technology, MBA
Engineering - Mechanical
Consulting & Related Professional Services, Sports & Fitness
Data and Analytics
None Applicable
Video Highlights
1. Interacting with multiple departments and managing diverse projects with no overlap requires strong multitasking and communication skills.
2. The role demands the ability to switch between technical tasks and interpersonal communication, requiring a balance of hard and soft skills.
3. Experience helps in balancing the challenges of the role, suggesting a learning curve and the importance of on-the-job development.
Transcript
What is your biggest challenge in your role?
There's a lot of responsibility involved. You're interacting with many different departments and managing numerous conversations and projects, many of which don't overlap.
For example, one project might focus on improving customer service operations. Another might be about finding more customers interested in tickets.
This requires a lot of switching in ways of thinking. You're not just focusing on different areas of the business, but also shifting from technical aspects to the more "soft skill," people-facing side.
There's a lot of switching between these different modes, which can be challenging. However, you learn to balance it with more experience.