Significant Career Lesson From a Senior Account Coordinator at an Event Marketing Tech Company
Lauren's significant career lesson centers on thorough preparation for all interactions, emphasizing "making sure that even a small call" receives preparation. This, coupled with the consistent practice of sending follow-up notes to document action items and ensure accountability, has proven crucial for organizational success and client management.
Communication, Preparation, Organization, Follow-up, Client Relations
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Lauren Blake
Senior Account Coordinator
Event Marketing Tech Company
University of Iowa - 2014
N/A
Business Management & Admin
Technology
Sales and Client Management
Greek Life Member
Video Highlights
1. Always prepare for any meeting or call, no matter how small, by having talking points and knowing your audience.
2. Send follow-up notes and emails after every call or meeting to ensure action items are completed and everyone is on the same page.
3. Organization is key to success, especially when managing multiple clients and tasks. Write everything down and follow up diligently
Transcript
What is one lesson you've learned that has proven significant in your career?
Prepare for the big and the little things. There's never such a thing as over or under-preparing. Just make sure that even for a small call, you prepare for it.
Have some talking points, know who you're talking to, and what the conversation will be about. Always have some nugget of information that can be beneficial to the client or whoever you're talking to. I think just making sure that you're prepared ahead of time is essential for anything.
Another thing that I've learned is to always send notes. As simple as it is, after a call, many people don't send a follow-up email or anything afterward. Many people will talk about action items they had and never do anything because they didn't write it down.
So, a thing I learned early in my career is that we're going to have a call, I'm going to take notes, and I'm going to follow up with everyone. This ensures that everyone is doing what they're supposed to be doing. That has been a big thing that has helped me over the years in keeping everything organized and making sure clients are doing what they're supposed to be doing, because they have tasks to complete.
I think those are probably the two biggest lessons I've learned.