Favorite Parts of Being a Clinical Business Development Manager at InteliWound
Kayva most enjoys being able to directly impact patients' lives by providing them with needed solutions. One specific instance that comes to mind is when Kayva managed to quickly arrange wound care for a young man at the request of his worried mother, thousands of miles away, which led to a great feeling of reward, solidifying a belief in making healthcare accessible and responsive to immediate patient needs, so when "you're asking for us today and you need something, we're gonna, we're gonna make it happen."
Patient Care, Empathy, Healthcare Solutions, Problem Solving, Customer Service
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Kayva Jha
Clinical Business Development Manager
InteliWound
Barrett, the Honors College at Arizona State University
Arizona State University (ASU) - W. P. Carey - MS in Business Management
Medical, Sciences & Related, Biology & Related Sciences
Biotechnology & Pharmaceutical, Healthcare, Medical & Wellness
Business Strategy
Disabled
Video Highlights
1. The most rewarding part of the role is helping patients get the solutions they need, especially when they are in vulnerable situations.
2. The role involves coordinating care and advocating for patients, sometimes requiring significant effort and persistence to ensure they receive timely assistance.
3. Building trust and providing reassurance to family members, particularly those who are geographically distant, is a key aspect of delivering compassionate and effective healthcare.
Transcript
What do you enjoy most about being in your role?
It comes down to one thing: the patients and getting them the solution they need.
One day I specifically remember within wound care. Most patients are geriatric; it's just epidemiology and demographics. It affects a very large senior population. So, most of the time, you're expecting older patients.
One day I got a call from an agency. A mom had called for her 20-year-old son who had a wound. She was trying to get in touch with someone because he had been discharged and needed to wrap his own wound and dressing. It was too painful for him, and he couldn't do it on his own. This is common, by the way; it happens a lot.
People are often left to deal with their wounds on their own, which is hard to handle without a doctor or practitioner. His mom is in Seattle, and this kid is in Phoenix. While on the phone with his mom, I thought about how my own mom would be freaking out if she were thousands of miles away.
We wanted to get someone there that day so he wouldn't have to go back to urgent care or the emergency room. I was on the phone for three hours straight, but we ended up getting a provider out to him that day.
For me, it was one of the happiest, one of the best rewards I'd ever gotten, just thinking about how much more relieved that mother was. When I called her and told her, "I really pushed for you because I know I forget to take care of myself too, and my mom probably worries a ton about me."
"If it weren't for my mom, I wouldn't take this much care of my health. But I know as a mother sitting there thousands of miles away from your son when he has a serious wound, it's really difficult and stressful to think about."
"So I wanted to make sure that whatever you were asking for, that you had somebody you could call as many times as you wanted to. You have my personal cell phone if there's ever any emergency. You can ask me. Just know that we've got your back and we've got his back."
I think that was the most meaningful day. We could organize something like that and really be different in healthcare. When you're asking for us and you need something, we're going to make it happen.