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Most Important Skills For An Assistant Store Manager At Amazon

Gaurav believes interpersonal communication is the most important skill, emphasizing the shift from being a manager who delegates tasks to a leader who inspires and uplifts their team to "get the best out of their ability." Patience and critical thinking are also vital, especially in a demanding environment where understanding perspectives, resolving conflicts, and strategically assigning tasks based on individual strengths are key to maximizing team effectiveness.

Leadership, Communication Skills, Empathy, Problem-Solving, Critical Thinking

Advizer Information

Name

Job Title

Company

Undergrad

Grad Programs

Majors

Industries

Job Functions

Traits

Gaurav Chintamneedi

Assistant Store Manager

Amazon

Chapman Unniversity

​

Advertising, Public Relations, Political Science, American Studies

Apparel, Beauty, Retail & Fashion

Sales and Client Management

First Generation College Student

Video Highlights

1. Importance of Interpersonal Communication: Building relationships with every team member is crucial to being seen as a supportive leader who uplifts and encourages their team, leading to better performance and overall store success.

2. The Role of Patience: In a challenging environment like a grocery store, patience is key to understanding and addressing the concerns of both customers and employees, finding solutions, and communicating decisions with compassion.

3. Critical Thinking and Conflict Resolution: Seeing associates as individuals and understanding their strengths and weaknesses is essential for effective task delegation, conflict resolution, and maximizing their potential while accommodating their needs.

Transcript

What skills are most important for a job like yours?

There are two important things. The biggest is interpersonal communication. My role is assistant store manager, but I see myself as an operations leader.

The difference between a manager and a leader is crucial. A manager delegates tasks to get the work done. A leader inspires people and brings out the best in them, which uplifts the business.

I see myself more as a leader than a manager. The biggest skill is interpersonal relationships. In my first few months, I focused on building relationships with everyone who works here.

I want to be a manager whose presence encourages and uplifts people. When they see me, they know they can achieve their best, which ultimately helps the store. Interpersonal communication is very important.

The second thing is patience. Working in a grocery store means dealing with angry customers and complaints about cut hours or their day-to-day job. It's a tough environment.

Waking up at 4 AM and working in the freezer or meat section for hours isn't fun. You need to be patient and understand everyone's perspective. If someone complains, it's part of your job to understand where they're coming from.

You should find a solution or present the facts and logic behind decisions with patience and compassion. I truly think that's important.

The third thing is critical thinking. I see associates as human beings, not robots. While there are company standards, I understand people have bad days and may not work as efficiently.

This understanding is important and leads to conflict resolution. Critical thinking means you can think on your feet about who can perform a task best on a given day. It involves knowing people's strengths and weaknesses and recognizing them as humans.

This makes associates effective and helps you break down tasks. You can assign more demanding work to those with strengths. For those who are weaker on a given day, you may need to be more hands-on.

The big three things important in my role are interpersonal relations, patience, and critical thinking. This includes prioritizing tasks for the store's benefit and understanding who can best fulfill them.

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