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Favorite Parts of Working in Retail as an Assistant Store Manager at Amazon

Gaurav enjoys the hard work and the understanding it provides, particularly dealing with diverse people and learning the "struggles of different people", which builds a crucial perspective on the average worker's day-to-day that will be invaluable when moving into higher management roles, as well as the benefit of developing resilience in the face of future challenges. Being in Amazon and being in the industry is beneficial as "it requires you to put yourself second and prioritize the customers first" allowing an understanding of people collectively.

Customer Service, Management, Work Ethic, Resilience, Teamwork

Advizer Information

Name

Job Title

Company

Undergrad

Grad Programs

Majors

Industries

Job Functions

Traits

Gaurav Chintamneedi

Assistant Store Manager

Amazon

Chapman Unniversity

​

Advertising, Public Relations, Political Science, American Studies

Apparel, Beauty, Retail & Fashion

Sales and Client Management

First Generation College Student

Video Highlights

1. The role demands hard work and long hours, including early mornings, overnight shifts, and potentially over 60 hours a week, requiring physical labor such as stocking shelves and covering various roles to ensure the business runs smoothly.

2. A key aspect of working at Amazon, particularly in this role, is prioritizing customer service, embodying Amazon's leadership principle of 'customer obsession,' and understanding the needs and perspectives of the average customer.

3. The experience gained from the challenges and hard work in this role, such as dealing with diverse individuals and handling various tasks, builds a strong foundation that will make navigating future professional challenges easier.

Transcript

What do you enjoy the most about being in your industry?

What I enjoy the most about the work is definitely the hard work. Being a manager is not an easy job. You have to deal with people every single day.

Most of the time, people are not in their best mood. It takes a big toll on you. You have to wake up at 4:00 AM, and sometimes work overnight shifts. Or sometimes you have to leave the store at 12:00 AM, working from 1:00 PM to 12:00 AM.

Having that struggle is really important. Immediately after college, you're working hard through your job. You're understanding the struggles of different people. You also get an understanding of the day-to-day life of an average American.

This is super important because you want to build that perspective of what it's like for an individual who's working. Eventually, in your career, as you move up and get to manager positions, you'll already have the understanding of an average individual working in this industry.

I do enjoy the hard work, even though waking up in the morning can be difficult. There will be times when I'm working over 60 hours a week, and it's physically grueling. If people don't come to the store, the business still runs, so who's going to do the job? I'm going to do the job.

Whether that means filling up the shelves, being on the cashier for a few hours, filling up the produce section, or being in the kitchen baking pizzas for customers. The biggest thing about Amazon is customer service. In fact, their leadership principle is customer obsession.

Being in Amazon and this industry requires you to put yourself second and prioritize the customers first. When you do that, you're really getting a bigger understanding of people collectively. Working hard right now is super important because it will make the rest of your career easier. You've already faced so many challenges that it will be easier to navigate future professional challenges.

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