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A Day in the Life of an Assistant Store Manager at Amazon

As an Assistant Store Manager at Amazon, Gaurav focuses on maximizing the customer experience through associate engagement and efficient task delegation, especially when receiving "thousands and thousands of dollars of shipment every single day" with limited staff. Balancing the demands of the job, which can be "very, very mundane" and impact personal life, with motivating associates and improving interpersonal skills is a key challenge in their role.

Customer Service, Operations Management, Team Leadership, Inventory Management, Work-Life Balance

Advizer Information

Name

Job Title

Company

Undergrad

Grad Programs

Majors

Industries

Job Functions

Traits

Gaurav Chintamneedi

Assistant Store Manager

Amazon

Chapman Unniversity

​

Advertising, Public Relations, Political Science, American Studies

Apparel, Beauty, Retail & Fashion

Sales and Client Management

First Generation College Student

Video Highlights

1. Customer Engagement: A key aspect of the role involves ensuring associates engage with customers to promote the brand and provide excellent service.

2. Logistics and Delegation: Managing incoming shipments, delegating tasks, and optimizing staff efficiency are crucial for meeting delivery demands, especially with limited resources.

3. Associate Motivation: Maintaining associate morale in a stressful environment with demanding hours and moderate pay is essential for retaining staff and supporting the business.

Transcript

Q3: Day in the life

What do I do on a day-to-day basis? Sometimes that includes engaging with my customers and getting the best out of them. That way, they can treat our customers with the best care and the best Amazon service.

We want to help our brand grow in the grocery department. The best way we do that is by having our associates engage with our customers. Another thing I do is receive trucks.

We get thousands of dollars of shipment every single day. Sometimes we get way more shipment than we need, and we won't have enough staff to support it. As a manager, I delegate tasks accordingly to make sure that, given the low staff, we're still able to put as many items on the shelf. We're still able to deliver online orders.

We really have to be on our feet all the time, making sure every customer is treated with the right care. You also want to make sure you're motivating your associates to get the best out of them, in a job environment that can be very stressful. You're not getting the highest pay; you're getting slightly over minimum wage.

Sometimes we have to work in the cooler. Many times, we have to come in to work at 4:00 AM, and then sometimes you have shifts where you're ending at 10:00 PM or 11:00 PM. It's very mundane and can take a big toll on your personal life.

But as a manager, I'm trying to improve my interpersonal skills to the best of my ability. I want to ensure I can keep these associates helping our business and Amazon in general.

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