What a Product and Sales Specialist at HearUSA Wishes They Had Known Before Entering the Hearing Aid Industry
Dr. revealed that, while fitting patients with hearing aids seems straightforward, long-term patient satisfaction requires "a lot of work" due to the variability of hearing loss. The most valuable lesson learned was the importance of "personalized care" and taking the time to understand each patient's unique needs.
Personalized Care, Patient Communication, Problem-Solving, Hearing Healthcare, Long-Term Care
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Dr. Sneha Hinduja
Product and Sales Specialist
HearUSA
Ali Yavar Jung National Institute for the Hearing Handicapped
University at Buffalo - Doctor of Audiology, UCLA Anderson School of Management - MBA
Medical, Sciences & Related
Healthcare, Medical & Wellness, Technology
Sales and Client Management
None Applicable
Video Highlights
1. The long-term satisfaction of a patient is paramount and requires more than just fitting them with a hearing aid.
2. Every patient's hearing loss is unique, demanding personalized care and attention.
3. Take your time with each patient; rushed service may lead to dissatisfaction and require significant extra work later on.
Transcript
Q9: What did you wish you knew before entering the industry?
What have you learned about this role that you wish someone had told you before entering the industry?
Well, I think being in private practice, it's very easy to fit a patient with a hearing aid. Making them happy in the long run can take a lot of work.
Oftentimes, we at least I have thought, "Okay, well, you fit a patient, they're happy, they go out, and it's all great." But there are patients who need a lot more handling because everyone's hearing loss is very different.
So, if I think what I would have liked to know would have been, "Just take your time. Every patient is going to be different, and you just need to provide personalized care."
Advizer Personal Links