Most Important Skills for a Product and Sales Specialist at HearUSA
Dr. , a Product and Sales Specialist at HearUSA, emphasizes the crucial role of strong interpersonal skills in navigating the sensitive nature of hearing loss, joking that audiologists are "marriage counselors" due to the frequent need to mediate disagreements between spouses. Effective communication, including adapting speech to accommodate older patients and meticulous charting to comply with HIPAA, are also vital components of the job.
Communication, Interpersonal Skills, Problem-Solving, Empathy, Record Keeping
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Dr. Sneha Hinduja
Product and Sales Specialist
HearUSA
Ali Yavar Jung National Institute for the Hearing Handicapped
University at Buffalo - Doctor of Audiology, UCLA Anderson School of Management - MBA
Medical, Sciences & Related
Healthcare, Medical & Wellness, Technology
Sales and Client Management
None Applicable
Video Highlights
1. Strong interpersonal skills are crucial for interacting with patients sensitively, especially given the personal nature of hearing difficulties.
2. Excellent communication skills are vital, including adapting speaking style (e.g., talking slower and louder) for diverse patient needs.
3. Meticulous charting and documentation are essential for maintaining accurate patient records and adhering to HIPAA regulations
Transcript
What skills are most important for a job like yours?
When it comes to skills, having strong interpersonal skills is really important. This is because I'm working with people who have hearing difficulties, and it can be a very sensitive topic.
Being able to relate and understand what they're going through is crucial to providing appropriate counseling, tools, and options. We often joke that audiologists are also marriage counselors.
This is because sometimes people come in experiencing hearing loss and they are fighting it. They don't want hearing aids, but their spouse insists that they can't hear and are missing out on a lot. You kind of have to find common ground.
You also need to make the right recommendation and hope they see it and move forward. So, having good communication skills is definitely important.
I constantly remind myself to talk louder and slower. I work with a lot of older patients, just given the nature of my profession. So that's really important too.
Being consistent with charting is also very important. With HIPAA and patient care, you have to have your notes all done. Those would be the skills that are really important in my profession.
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