A Day In The Life Of A Vice President At The Vets
A Vice President of Medical Performance at The Vets spends each day, "seven days a week, 365 days a year," seeking improvements in medical care delivery, reviewing literature, and training staff for optimal outcomes. This involves "riding with the veterinarians," directly interacting with clients to understand their needs and experiences, and ultimately refining the entire process "from the delivery of the care to the reception of the care within the owners' homes."
Leadership, Veterinary Medicine, Healthcare Improvement, Communication, Customer Relations
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Zach Mills
Vice President; LTC
The Vets; US Army Reserve
Kansas State University (1994)
Colorado State University (Epidemiology); University of Georgia (MBA); Kansas State University (DVM); Kansas State University (MPH)
Biology & Related Sciences
Government & Public Sector, Military
Medical
Scholarship Recipient, Greek Life Member, Veteran
Video Highlights
1. The role involves continuous improvement of medical care, a 24/7 commitment to monitoring performance, and a focus on incorporating the latest advancements in the field.
2. A VP of medical performance needs strong communication skills to interact with various stakeholders, from medical teams and manufacturers to clients.
3. The position requires a blend of administrative tasks (analyzing data, implementing new techniques) and hands-on fieldwork, interacting directly with medical teams and clients to gather feedback and assess the quality of care firsthand
Transcript
What does a day in the life of a Vice President of Medical Performance look like?
I think you can probably run into a number of situations in which there might or might not be a typical day. Constantly, we're looking seven days a week, 365 days a year at what's going on.
Every day I'm looking at ways we can improve the medical care we're trying to deliver. I'm always looking at the literature and seeing what manufacturers are developing. Then, I see how we can take that information and apply it to get it out to our teams.
This might include training people on how they deliver care to ensure we're getting optimal outcomes. Communication is very important in our industry, and it's not just about the science but also about what's going on.
When we're doing those things, I might be in the field at the same time, riding with the veterinarians and seeing what they're doing. I talk with the customers and find out why they called us today. I ask what they like about our services, what they don't like, and how we can deliver things in a way that's even better for them and their pets.
I'm always trying to understand where we fit and how to improve the delivery of care to the reception of care within the owners' homes.
Advizer Personal Links
linkedin.com/in/zachmills