Main Responsibilities Of A Head Of Transformation At Optum
As Head of Transformation at Optum Pacific West, Zach's main responsibility is "charting out the path" to unify 15 separately operating companies into a single national organization, focusing on the West Coast. This involves leading teams in building shared services ("claims processing or Revenue operations") and consulting on integration and provider experience improvement, leveraging Zach's prior consulting and operational experience to build "one large organization out of them".
Organizational Transformation, Healthcare Management, Strategic Leadership, Mergers and Acquisitions, Project Management
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Zach Goldman
Head of Transformation
Optum
USC, 2007
UCLA Anderson MBA
Political Science, American Studies
Healthcare, Medical & Wellness
Strategic Management and Executive
Honors Student, Scholarship Recipient, Took Out Loans, Student Athlete, First Generation College Student
Video Highlights
1. Zach's role involves leading the integration of multiple healthcare provider groups into a single operating organization.
2. He focuses on building shared services such as claims processing and revenue operations.
3. His responsibilities include leading teams through integration processes and consulting on strategic projects to improve provider experience and network integration.
Transcript
What are your main responsibilities within your current role?
My current role is Head of Transformation for Optum Pacific West. It's an interesting title that can mean a lot of different things.
Effectively, Optum has grown by acquiring many healthcare provider groups. The ultimate intention is to build a single operating organization serving patients nationally.
My particular focus is on the West Coast states: Washington, Oregon, and California. We are trying to go from a network of 15 different companies on the West Coast.
These companies all call themselves Optum, but they are separately organized on the back end. They have different support services, different ways of supporting providers, and different ways of managing the patient experience and processing claims.
My role is charting the path to build the backbone of that operating organization. This includes how we will have a single team focused on claims processing or revenue operations, and how we will manage some of our population health offerings.
I lead teams through the process of building those common shared services. I also lead a group of small consulting teams within our organization on strategy projects.
These projects focus on things like how to integrate our networks or how to improve our provider experience. In this capacity, it's an interesting role that takes advantage of my previous experiences in consulting and field operations.
It's a chance to take many smaller organizations and try to build one large organization out of them.