Main Responsibilities of a Vice President of Hotel Operations at a Large Hotel and Casino Brand
Tommy, Vice President of Hotel Operations, oversees all hotel aspects within a large casino complex, including "front desk housekeeping, public area departments, Hotel Revenue, Spa, security, and front Services," focusing on exceeding guest expectations and employee performance. A key part of the role involves "budgeting, forecasting, and rate changes" to ensure revenue goals are met, along with regular property visits to observe operations and foster employee support.
Executive/Leadership, Revenue Management, Teamwork, Problem-Solving, Operations Management
Advizer Information
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Job Title
Company
Undergrad
Grad Programs
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Tommy Harris
Vice President of Hotel Operations
Large Hotel & Casino Brand
University of Nevada Las Vegas / 2022
UCLA / MBA - Expected graduation June 2024
Psychology
Hospitality, Restaurants & Events
Operations and Project Management
Honors Student, Worked 20+ Hours in School, LGBTQ
Video Highlights
1. Oversees numerous hotel departments including front desk, housekeeping, public areas, revenue, spa, security, and valet.
2. Focuses on exceeding guest expectations and driving hotel revenue through efficient operations and budgeting.
3. Prioritizes employee development and engagement by providing leadership, fostering a positive work environment, and ensuring employees meet expectations
Transcript
Tommy, what are your main responsibilities within your current role?
As the Vice President of Hotel Operations, my responsibilities cover basically anything and everything involved with the hotel. In a luxury hotel and casino complex, you have multiple divisions: Hotel, Food and Beverage, Casino, and Administrative.
Within the hotel, I oversee the front desk, housekeeping, public areas, hotel revenue pool, spa, and security. This also includes front services, like the bell desk and valet, and any ancillary departments. My responsibilities involve ensuring that the employees in these areas meet expectations and that I am meeting their expectations as their leader.
It's also my job to ensure we are exceeding the expectations of the guests we service during their visit and stay. I focus on being innovative and driving the hotel forward. This means working towards efficiencies in employee staffing and operational activities.
Perhaps most importantly, I ensure we hit our revenue goals. I am heavily involved in the budgeting and forecasting process, rate changes, and similar matters, making sure we bring in the committed revenue for the operation.
Another main responsibility is general facility oversight. This includes walking the property and being visible and present, especially at events or big employee gatherings. My presence shows support for the staff.
It also allows me to observe how things are happening and occurring, so I can make suggestions for action as needed.