A Day In The Life Of A Lead UX Researcher At ZipRecruiter
A Lead UX Researcher's day at ZipRecruiter involves many meetings with stakeholders—"product managers, designers, data scientists, engineers"—to gather context and understand user needs, followed by focused time for research planning, participant recruitment, data analysis, and reporting. The cycle concludes with presentations of findings and recommendations to stakeholders to guide product development, reflecting a crucial role in shaping company strategy through user insights.
Communication, Data Analysis, Project Management, Problem-Solving, Teamwork
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Tianyu Lange
Lead UX Researcher
ZipRecruiter
Wuhan University, 2013
Michigan State University, Human-Computer Interaction
Creative Writing, Journalism
Recruitment, HR & Related Professional Services, Technology
Research and Development (R&D)
International Student, Immigrant
Video Highlights
1. Collaboration with stakeholders is a significant part of the role, involving regular meetings to discuss user needs, pain points, and potential improvements.
2. The research process includes planning, participant recruitment (sometimes using vendors), conducting studies, and analyzing data.
3. A substantial amount of time is dedicated to data analysis, report writing, and presenting findings and recommendations to stakeholders to guide product development decisions.
Transcript
What does a day in the life of a lead UX researcher look like?
I have a lot of meetings with stakeholders, including product managers, designers, data scientists, and engineers. The goal is to understand their problems and questions regarding user needs and pain points. We discuss how to improve certain features or increase our metrics.
We also explore what we should build and how to build it. A significant part of my work involves context gathering. When I'm running a study, I also draft the research plan.
This includes recruiting participants and running screeners. Sometimes I work with research vendors, communicating our needs to them and providing the information they require to do their job.
After the research is done, I typically have some heads-down time. I block my calendar to analyze data and put together a report. Then, I present these findings to stakeholders to share the insights.
We discuss the next steps based on these insights and how to prioritize recommendations derived from the research. After that, the cycle repeats.
Advizer Personal Links
Mentor at USC Marshall Business School