Significant Career Lesson From A Senior Digital Analytics Consultant At BlastX Consulting
A significant career lesson for Taylor, a Senior Consultant at BlastX Consulting, is the importance of confidence, a "very hard skill to learn" that builds both internal and external trust with clients. This confidence allows one to admit unknowns ("let me get back to you") while demonstrating expertise, ultimately leading to smoother client relationships and reduced pressure.
Confidence, Communication, Problem-Solving, Client Management, Digital Analytics
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Taylor Cruz
Senior Consultant - Digital Analytics and Insights
BlastX Consulting
California Lutheran University
N/A
Film, Media Arts, Visual Arts
Consulting & Related Professional Services, Technology
Data and Analytics
Honors Student, Pell Grant Recipient, Took Out Loans, Worked 20+ Hours in School, Transfer Student
Video Highlights
1. Confidence is crucial for success in consulting, impacting both internal work and client relationships.
2. It's acceptable to admit unknowns and seek help from colleagues; this honesty builds trust.
3. Projecting confidence assures clients of your expertise and strengthens their trust in your abilities.
Transcript
What is one lesson you have learned that has proven significant in your career?
Confidence is very important. It's also a hard skill to learn.
It's one of those soft skills that takes a lot of time and practice. I still struggle with confidence at times.
What I've found is that confidence will help you both internally and externally with your clients. Not everyone will know everything, and that's okay. You don't have to know the answer to absolutely everything.
It's okay to say, "Hey, let me get back to you," or "Let me check with my colleague who's more knowledgeable in that area." You can tell the client those things and still have confidence.
Ultimately, make sure you have some level of confidence, because that's going to show the client they can trust you. They hired you as a consultant because you have knowledge and expertise that they don't.
Trust that they hired you for a reason and show them. Prove to them that they hired you for a reason. Show them that confidence, and it's going to really help them trust you. It will also help you trust yourself. This will make things run more smoothly in the long run and feel less pressured to know everything.