What a Customer Experience Program Manager at Foodpanda Wishes They Had Known Before Entering the Online Food Delivery Industry
Entering the online food ordering industry, Suradis, a Program Manager, Customer Experience at Foodpanda, learned the importance of "talking a lot with people and learning from data" to navigate the abundance of information and industry-specific jargon like "NPS," which initially felt overwhelming. This emphasis on communication and data analysis proved crucial for accelerating the learning curve and ultimately succeeding in projects.
Communication, Data Analysis, Project Management, Problem-Solving, Industry Realities
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Suradis Seemakhupt
Program Manager, Customer Experience
Foodpanda
Chulalongkorn University; graduated in 2013.
No, but I am currently attending a full-time MBA program at UCLA.
Computer Science
Technology
Sales and Client Management
International Student, Honors Student, Scholarship Recipient
Video Highlights
1. Extensive communication is crucial: Success in this role heavily relies on interacting with numerous individuals and stakeholders.
2. Data analysis is key: Proficiency in interpreting and utilizing data, including metrics like NPS, is essential for effective decision-making.
3. Prior industry knowledge is beneficial but not mandatory: While prior experience in online food ordering can be helpful, strong communication and data analysis skills can compensate for a lack of specific industry knowledge.
Transcript
What have you learned about this role that you wish someone would have told you before you entered the industry?
I think I should have learned that you have to talk a lot with people and learn a lot from data. I remember the first day I saw the company; I felt overwhelmed by all the information.
They used a lot of abbreviations, like NPS, CRM, and that sort of thing. I had no experience with online food ordering or any take-out platforms before joining the company.
Talking to people and learning from data will flatten the learning curve. This will get you ready to excel at the project at the end of the day.