Favorite Parts Of Working In The Food Delivery Industry As A Customer Experience Program Manager At Foodpanda
Suradis, a Program Manager at Foodpanda, enjoys the food delivery industry because as a frequent user of online food ordering platforms, their personal experience informs their work. This allows Suradis to identify and address product issues—like past search function shortcomings—directly impacting the user experience, which they highlighted as an example of an improvement they suggested to their team.
Technology, Project Management, Problem-Solving, Communication, Customer Experience
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Suradis Seemakhupt
Program Manager, Customer Experience
Foodpanda
Chulalongkorn University; graduated in 2013.
No, but I am currently attending a full-time MBA program at UCLA.
Computer Science
Technology
Sales and Client Management
International Student, Honors Student, Scholarship Recipient
Video Highlights
1. The fast-paced and innovative nature of the online food ordering industry.
2. The ability to directly impact the user experience based on personal observations and feedback.
3. The opportunity to contribute to product improvements by identifying and addressing user pain points, such as improving search functionality for a better customer experience.
Transcript
What do you enjoy most about being in your industry?
As an innovative user of online food ordering platforms and apps, I'm really into them. As a real user, I can see from my experience how I can improve the products I'm using.
For example, when I used Foodpanda back in the day, I noticed that the search feature didn't work very well. When I searched for something, let's say I had no idea what I wanted to order, I would try to search for a particular dish.
However, sometimes the results included items that weren't really what I was searching for at all. That was an issue I reported to the team as well.